The main goal in www.sofacoversjm.co.uk is your total satisfaction. Nevertheless, if you want to make a change or a return you have fourteen calendar days from receiving the package to do so.
Please send an email to firstname.lastname@example.org with your order number and we will reply with the procedure to follow. If it is a change, we would need to know the item you want to change it for (if you have any doubt about which cover to choose, do not hesitate to consult us).
We need to receive the product in good conditions. For that:
- Leave the product in its original packaging, i.e. inside the bag with the original folding carton, photolithography, etc.
- Pack it with come resistant plastic of paper for transport. If it is more than a product, you must pack them so that they form a single package.
- Within the package you should stick a label with information of the return address (you) and the recipient (us), which will be sent in the answer to your email.
Changes and returns will only be accepted if the products are new, completes and in its original packaging. Incomplete, damaged or used items will not be accepted nor will have right to refund. In that case, you could retrieve the article wrongly returned with your following order or taking charge of the shipping costs. Note that the product should be put up for sale again. If a new presentation was required, you should take charge of the cost occasioned.
In both cases, changes and returns, the cost of transportation must be borne by you. You have to return the package by your own means, through the post office or the transportation agency that you prefer. Please place the package in any post office or shipping company of your choice and send it to the address above.
Once we have received the package and checked the goods, you will be refunded with the appropiate amount (excluding shipping costs) within a maximum of ten days. If the order was paid by bank transfer, you must provide an account number for the refund. If the order was paid by bank card or PayPal, we will refund the amount on the same account where the charge was made.
In the case of changes, if it was not possible to replace a product (out of stock, etc.) we will refund the money.
In the unlikely event that you receive a product with any fault or defect, we would make a change for the same product in perfect condition. Our courier will collect the defective product and will deliver the new one with no cost for you. Please note that all our covers have been reviewed; if when you are trying to put your cover on you realize that it is too small, please do not force it, because we will not accept changes or returns of broken covers that have been forced.
- Is on time (14 calendar days from receiving your order).
- The cover and packaging are in good conditions (unused and complete).
- Is not a tailor-made cover or fabric per metre (no changes or refunds allowed).
For further information, send an e-mail to email@example.com or call to 0203 807 0686.