FAQ


1. What types of cover do we produce?

We have one and two-piece elastic covers that adapt to your sofa, armchair or recliner, chaise sofa or chair (with and without backrest). We have practical covers, elegant covers with ties and multipurpose throws. If you have a sofa bed, you will find specially designed covers. And to complete your decorative concept we have fabric available by the metre and cushions.


2. Do we have a physical shop?

We do not have a physical shop. We are based in Spain and sell exclusively on the Internet, allowing you to purchase your order from the comfort of your home or any other place.


3. How do I know which cover will best suit my sofa, armchair or chaise sofa?

Not all our covers are appropriate for all sofas. It is very important to bear in mind both the measurements and shape of your sofa in order to choose the right cover. That is why we recommend that, before making your order, you use our Measurements Assistant so that we can tell you which cover is best for you.


4. How do I order my cover?

Once you know which cover you need, choose the model, size and colour and register on our website (personal details and delivery address). Choose the method of payment and confirm the order. Our Guide explains the process step by step.


5. What are the delivery time and costs?

Your order will be sent to you by TNT (£ 5.00, delivery within 3-4 working days) or by GLS (£ 20.00, delivery within 4-5 working days) if you are in Ireland.

*Practically all our covers are made to order; in the case of having yours in stock, you will receive it in 3-4 working days.

*If you wish to modify the delivery address, time etc., contact us with as much notice as possible.



6. What methods of payment can I use?

You can pay using any one of three methods of payment: bank transfer, credit card or PayPal. For information click here.


7. If I am not totally satisfied, can I change or return my cover? 

Naturally, you have fourteen days from receipt of your order to exchange it or request a refund (except in the case of made-to-measure covers, fabric by the metre and used or damaged articles). All you have to do is send us an email and we will send you the instructions you should follow.


8. Do we produce made-to-measure covers?

When the measurements of your sofa are not standard, we can make to measure some of our sofa/chaise sofa covers and multipurpose foulards. To do this, we will need you to send us the measurements and a photo of your sofa/chaise sofa via our Measurements Assistant and we will get back to you with all the information.


9. Are our covers washable?

All our covers are machine-washable, though you should always follow the washing instructions provided. Each product file includes washing instructions to prolong the lifespan of your cover.  Here you have a key with the meaning of each symbol.


10. I am a retailer. Can I sell your covers?

All of our products are supplied to retailers.  Consult our special prices for retailers here.

 

Any more questions? Contact us and we will be happy to answer them!